Frequently Asked Questions
Everything you need to know about your Beautykomi experience.
Are your beauty products authentic and cruelty-free?
Absolutely. Beautykomi only partners with certified distributors to guarantee 100% authenticity. We also prioritize brands that are Leaping Bunny certified and committed to cruelty-free practices.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy for opened skincare?
For hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an allergic reaction, please contact our support team for a consultation.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website. You can also track your status directly through your Beautykomi account dashboard.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna or Afterpay.
Do you offer samples with orders?
Yes! Every Beautykomi order includes two complimentary mystery samples of our latest skincare or makeup arrivals so you can discover new favorites.